Delete my account and data

Applies to the Channel 16 iOS app, Android app and web app · Developer: FlexSell International W.L.L

How to request deletion

Channel 16 accounts are created by your training organisation, so there is no in-app sign-up and no in-app delete button. You can have your account and data deleted in either of two ways:

1. Through your administrator — ask the person who created your account. Administrators can delete an account from the Channel 16 admin console; deletion removes the sign-in identity immediately and queues the data removal described below.
2. Directly with us — email info@flexsell.net with the subject "Channel 16 account deletion" from the email address registered on the account. We will confirm your identity by replying to that address and then delete the account.

What is deleted

• your sign-in identity (email, name, password material) at our identity provider;
• your profile and profile picture;
• all session recordings and transcripts;
• your question history, scores, points and progress;
• your session and usage records that identify you.

What may be kept

• anonymised billing totals that no longer identify you, kept for accounting for up to 24 months;
• crash reports already sent to our error-monitoring provider, which expire automatically after 90 days;
• records we are legally required to keep.

Timing

The sign-in identity is removed as soon as the request is processed. Recordings, transcripts and history are removed from active and archival storage within 30 days. We will email you when deletion is complete.

Deleting the app only

Removing the app from your device does not delete your account or server-side data. Use one of the two methods above.