Channel 16 Support

Channel 16 — the voice pilotage examiner, by FlexSell International W.L.L

Contact us

Email info@flexsell.net with the subject "Channel 16 support". Include the email address of your account, your device (for example "iPhone 15, iOS 18" or "Samsung S24, Android 15"), the app version shown at the bottom of the side menu, and what happened. We reply on Bahrain working days (Sunday to Thursday).

Before you write

• I cannot sign in. Accounts are created by your training organisation. If you never received a first-time password, or it expired, ask your administrator to reset it. Passwords are case-sensitive.
• The examiner does not hear me. Check that Channel 16 has microphone permission (iOS: Settings → Channel 16 → Microphone; Android: Settings → Apps → Channel 16 → Permissions). Make sure the mute button on the exam screen is off and that no other app is using the microphone.
• "Waking up the server" is shown. The service sleeps when nobody is using it. The first session after a quiet period takes about a minute to start; the app connects automatically when the server is ready.
• The session dropped when I switched Wi-Fi to mobile data. The app reconnects automatically within a short grace period. If it does not, end the session and start a new one; your marked components are already saved.
• I disagree with a score. Every score is stored with the recording and transcript. Ask your administrator for a human review.
• I reached my daily allowance. Allowances are set by your organisation and reset daily. Your administrator can adjust them.

Privacy and data requests

To see, correct or delete the data we hold about you, read the Privacy Policy or go straight to Delete my data.